Australia Post apologises for local delivery issues

By Emily Donohoe

May 1, 2024

Postage problems: Australia Post has apologised amid growing issues in the area. Photo: Megan Fisher Photo by Megan Fisher

An increasing number of complaints about lost or incorrectly delivered parcels in the area prompted an investigation and apology from Australia Post.

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The Echuca Moama Community Page on Facebook, in particular, has seen many posts about parcels being lost or delivered to the wrong address.

While Australia Post sends a photo of the package at its destination, they cannot share the location where it was left. Many locals have taken to Facebook to track down the front door or verandah where their parcel sits.

The Facebook page has proven to be effective for returning packages to their rightful owners, but there is an ongoing issue of numerous parcels being lost.

A spokesperson for Australia Post apologised for deliveries that have experienced issues like being lost or sent to the wrong house.

“Australia Post takes pride in delivering for the community and apologises to residents in the Echuca-Moama area for any delivery experiences not up to the high standards we expect,” they said.

They have said they’re working alongside the local contractor and posties to ensure they follow procedures.

“Australia Post is working closely with our local delivery contractor to improve service in the area and encourages residents with any concerns to contact us on 13 POST (13 7678),” the spokesperson said.

They have stressed the importance of reporting problems so that Australia Post can look into and monitor them. Reporting also assists in identifying any patterns in postage problems.

Moama Post Office can be contacted on (03) 5482 3500.

Echuca and Echuca South Post Offices can be contacted on 131 318.